Shipping Policy

At Moose & Mallard, we’re proud to offer thoughtfully curated North Woods–inspired gifts for your home, cabin, or camp. Because we work with multiple trusted suppliers across the U.S., shipping times and packaging may vary by item. Below is everything you need to know before placing your order.

Order Processing Time

Most orders are processed within 1–2 business days (excluding weekends and holidays).

Please note:

• Orders containing multiple items may ship separately.

• Processing times may vary slightly depending on the supplier fulfilling your item.

Once your order ships, you’ll receive a confirmation email with tracking information (when available).

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on:

• Your delivery location

• Item size and weight

• Shipping method selected

Estimated delivery times:

• Standard Shipping: 5–10 business days after processing

• Expedited Shipping (if available): 2–5 business days after processing

Delivery times are estimates and may vary due to carrier delays, weather conditions, or high-volume periods.

Multiple Shipments

Because our products ship from multiple suppliers, your order may arrive in separate packages and on different days. Don’t worry — you’ll receive tracking information for each shipment when available.

Shipping Locations

We currently ship to:

• The continental United States (48 states)

At this time, we do not ship to:

• Alaska

• Hawaii

• U.S. territories

• PO Boxes

• International addresses

We hope to expand shipping options in the future.

Tracking Your Order

Once your order ships, you’ll receive an email with tracking details. Please allow up to 48 hours for tracking information to update after shipment.

If you have questions about your shipment, feel free to contact us — we’re happy to help.

Delays & Carrier Issues

Moose & Mallard is not responsible for shipping delays caused by:

• Weather conditions

• Carrier delays

• Incorrect or incomplete shipping addresses

Once an order has been handed off to the carrier, delivery timelines are outside of our control.

Damaged or Lost Packages

If your order arrives damaged or appears lost in transit:

• Please contact us within 5 days of delivery

• Include your order number and photos (if applicable)

We’ll work directly with the supplier or carrier to make it right.

Address Accuracy

Please double-check your shipping address at checkout. Moose & Mallard is not responsible for orders shipped to incorrect addresses provided by the customer.

Questions?

If you have any questions about shipping, reach out to us at:

moosemallard@gmail.com
or via our Contact Us page.

We appreciate your support and thank you for choosing Moose & Mallard — inspired by the North Woods, delivered to your door.