Frequently Asked Questions

Where is Moose & Mallard located?

Moose & Mallard is an online-only store drawing product inspiration from the rustic beauty of the North Woods where our Founder was born and raised in Michigan's Upper Peninsula. While we don’t have a physical storefront, we ship thoughtfully curated gifts for homes, cabins, and camps across the continental United States.

Where do your products come from?

We work with multiple trusted suppliers and makers to bring you high-quality goods at an affordable cost. Because of this, items in the same order may ship from different locations and arrive in separate packages.

How long does shipping take?

Most orders are processed within 1–2 business days.

Estimated delivery times:

  • Standard Shipping: 5–10 business days after processing

  • Expedited Shipping (if available): 2–5 business days after processing

Delivery times may vary depending on the item, supplier, carrier, and time of year.

How much does shipping cost?

Shipping rates are calculated at checkout based on:

  • Item size and weight

  • Shipping destination

  • Selected shipping method

Any applicable shipping charges will be shown before you complete your purchase.

Do you offer returns or exchanges?

Return eligibility varies by product and supplier.

If you need to start a return or have an issue with your order, please contact us within 5 days of delivery. Items must be unused and in original condition unless otherwise stated.

For full details, please visit our Return Policy page.

What if my item arrives damaged?

If your order arrives damaged, please contact us within 5 days of delivery and include:

  • Your order number

  • Photos of the damaged item and packaging

We’ll work with the supplier to resolve the issue as quickly as possible.

Can I cancel or change my order?

Orders begin processing quickly, so cancellations or changes are not guaranteed once an order is placed.

If you need to make a change, contact us as soon as possible and we’ll do our best to help.

Do you ship internationally?

At this time, we ship only within the continental United States. We do not currently ship internationally or to Alaska, Hawaii, U.S. territories, or PO Boxes.

How can I contact Moose & Mallard?

We’re happy to help!

moosemallard@gmail.com or (534) 429-2805
or visit our Contact Us page.
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